Shipping & Returns
Discreet packaging, careful timing, an honest return window. The notes below answer most of what we are asked.
International
- Standard
- 5–7 business days
- Express
- 2–3 business days
- Cost
- Complimentary on orders over $200
- Tracking
- Tracking sent on dispatch
Indonesia
- Standard
- 2–4 business days
- Express
- Next-day in Jakarta
- Cost
- Complimentary on orders over IDR 3,000,000
- Tracking
- JNE / SiCepat / Anteraja
Returning a piece
You have 30 days from the day a piece arrives to return it, unworn and with original tags. For hygiene reasons we cannot accept returns of pieces that have been worn. Send us a note and we'll issue a return label.
Exchanges
Your first exchange on any order is complimentary. Write to fitting@nuitvelours.com with the size you'd prefer and we'll send the new piece, no questions, with a return label for the original.
Damaged on arrival
Tell us within 7 days. We replace damaged pieces at our cost, without ceremony, and ask for a photograph only so we can speak with the atelier about the issue.
Final sale pieces
Limited-edition and sale pieces are final sale unless they arrive faulty. The product page makes this clear at the time of purchase.
Anything else, write to client care.
Write to client care